Privacy Policy

The use of the word “EnergyVue” in this policy represents all subsidiaries, companies which are associated or affiliated, and companies which share common ownership with any part of the EnergyVue Group of Companies.

EnergyVue respects the privacy of everyone who visits our websites or uses our applications and software and is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the UK Data Protection Act 1998, the Isle of Man Data Protection Act 2002 and the General Data Protection Regulations (GDPR), (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

This Privacy Policy applies to the majority of our websites, applications and software however there may be occasions where there is a need to have a slightly different privacy policy. Whenever a website, application or software of EnergyVue has a different privacy policy it will be made clear that privacy policy differs from this general EnergyVue privacy policy.

Our websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

By visiting this website, downloading and using an application or using our software, you are accepting and consenting to the practices described in this Privacy Policy.

Personal information is data that can be used to identify or contact a single person.

EnergyVue collects many kinds of information in order to operate effectively and provide you with the best products and services we can. Some of it we get by observing how you act with our products and services. Some of it is available from other sources that we may combine with the data we collect directly.

We collect information in two ways:

Information you give us

We receive and store any information you enter on our website, applications or software or give to us in any other way. Examples would include your name, address, date of birth, phone number, email address and credit card information. In the US and Mexico we may ask for a government issued ID. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.

Information we get from your use of our services

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your web browser accesses our websites or advertisements and other content served by or on behalf of EnergyVue on other websites.

To enable our systems to recognise your device and to provide features to you, we use cookies. Cookies are small pieces of information saved by EnergyVue servers on your device via your web browser. The cookies record patterns of use and allow us to customise, control or regulate the use of our websites and to adapt the display or appearance according to your preferences or interests.

EnergyVue servers can obtain this saved information at any time. You may want to change the settings of your browser to notify you when a cookie is to be used or you can choose to reject cookies automatically. Please note that our services may not function properly if your cookies are disabled.

We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

• The personal information we collect allows us to use such personal information to assist with identification of users and to determine appropriate services.
• We may use the information to communicate with you, provide you online support and keep you posted on EnergyVue’s latest announcements, software updates, and upcoming events.
• We can use personal information to help us create, develop, operate, deliver and improve our products, services and content, for loss prevention and anti-fraud purposes.

Information about our customers is an important part of our business and we are not in the business of selling it to others. EnergyVue shares customer information only as described below and with the members of EnergyVue’s group of companies, which means subsidiaries of EnergyVue International Limited, as defined in section 220 of the Isle of Man Companies Act 2006.

Other than as set out below, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

We may employ other companies and individuals to perform functions on our behalf. They will have access to the personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.

We may need to disclose your personal information if we are required by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

We may need to disclose your personal information if we are required by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.

Some EnergyVue services give you the ability to view your personal information online. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, you first will be required to sign in and we may ask you to verify your identity before we can act on your request. How you can access your personal information will depend on which sites or services you have used.

Where we can provide information access and correction, we will do so for free, except where the request is unreasonably repetitive, requires disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risks the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Our website, applications and software are not aimed at children under 16 years old and we will not collect, use, provide or process in any other form any personal information of children under the age of 16 deliberately.

We therefore also ask you, if you are under 16 years old, please do not send us your personal information (for example, your name, address and email address). If you are under 16 years old and you nevertheless wish to ask a question or use our website, applications or software in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.

Your personal information is controlled ultimately by EnergyVue International Limited, a company registered in the Isle of Man with registered number 010931V whose registered office is at 14 Albert Street, Douglas, Isle of Man, IM1 2QA.
Our privacy and security guidelines are communicated to all EnergyVue employees and privacy safeguards are strictly enforced.

If you have any questions or concerns about privacy of our websites, applications or software please contact us with a thorough description and we will try to resolve the issue for you.

Our Privacy Policy may be updated from time to time and to comply with the data protection laws. We may occasionally email reminders of our notices and conditions unless you have instructed us not to but you are encouraged to check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. We will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.